Service Level Agreement (SLA)
Last updated: April 8, 2026. This page is provided for transparency. It does not constitute legal advice; consult qualified counsel for your situation.
Uptime commitment
We target 99.9% monthly uptime for the VeloxaHost control plane and API, measured per calendar month, excluding scheduled maintenance announced in advance and events outside our reasonable control.
Exclusions
Downtime caused by factors outside our control (including internet or carrier issues, force majeure, your misconfiguration, third-party services, or abuse) does not count against the uptime target.
Service credits
No automatic service credits are defined. If we fall below the target in a given month, contact support: credit requests are reviewed case by case. Credits are your exclusive remedy for SLA failures unless otherwise required by law.
Support
Support is by ticket from the console. First-response targets are 2, 4, 24 or 72 hours, by the priority you pick when you open the ticket.