Support for customers
Open a ticket from the console under Support. Tickets carry your account and server context, so we can start without asking you for it. Our first-response targets by priority:
| Priority | First response within |
|---|---|
| Urgent | 2 hours |
| High | 4 hours |
| Normal | 24 hours |
| Low | 72 hours |
Can't sign in? Email [email protected] from the address on your account.
Sales
Questions about plans, volume pricing, moving from another provider or a custom setup: use the contact sales form. You don't need an account, and we reply by email. Prices are public on the pricing page.
Security and abuse
Found a vulnerability? Write to [email protected]; our disclosure policy is on the security page. To report spam, phishing, malware or an attack from our network, use the abuse form. Neither needs an account.
Service status
Before opening a ticket about an outage, check the status page. It shows current incidents and maintenance.
Company
VeloxaHost is built and operated in Houston, Texas. Read more about us.